The rules that govern your use of our services. Written to be read, not skipped.
Last updated: 14 July 2026
We would always rather warn you than suspend you, and rather suspend you than delete anything. Nothing below is designed to catch you out — if something goes wrong, open a ticket and talk to us.
These terms govern your use of the services provided by AmigoServ WebHosting Solutions — virtual and dedicated servers, software licenses, remote operating-system installation, and server support. By ordering a service or using your account, you confirm that you have read and accepted them.
Please keep the contact and billing details on your account accurate and current. Renewal notices, suspension warnings and security alerts are sent to the address on file, and we cannot help if we cannot reach you. You are responsible for keeping your login credentials confidential and for activity carried out through your account.
Unless you have purchased a managed backup service from us, keeping copies of your data, databases and configuration is your responsibility as the server owner. Any backup we take is a courtesy, not a guarantee.
We are not liable for backup failures caused by things outside our control — third-party scripts, plugins and hooks, or incorrect file and folder permissions that stop the backup process from working properly.
We provide support by ticket and live chat for the infrastructure and licenses we supply. We do not support applications you install yourself — forums, blogs, CMS platforms, billing systems and similar — nor the code running inside them. We will still take a look and point you in the right direction wherever we reasonably can.
Where we are responsible for managing and securing a server, we keep root access with us. If you would prefer root SSH access, you are very welcome to it — but from that point on the security and configuration of the server become yours, and our management and protection obligations end. If you need to move a site onto your server over SSH, open a ticket with the details and we will do the transfer for you.
We will make every reasonable effort to help you move your sites to us. Every source host is configured differently, so we cannot promise a specific outcome or timeframe, and in rare cases a transfer may not be possible at all. This is a free courtesy service.
You may not use our services to store, publish or distribute:
You are solely responsible for the content of your account and for the consequences of what you host on it.
If we receive an abuse report about your service, we will contact you and give you a reasonable opportunity to respond and put it right. Where the law or the severity of the issue requires it, we may need to act immediately — but suspension without warning is a last resort, not a default.
Services are billed in advance for the term you select. Invoices are issued before the due date, and reminders are sent to the address on your account.
If an invoice remains unpaid, we allow a grace period before any action is taken. Should the service then be suspended, your data is retained and is not deleted immediately — you will be told clearly how long you have to settle the invoice and restore the service. We will always notify you before any data is removed.
You may cancel at any time through the client area or by ticket. To avoid being invoiced for the next term, please submit the cancellation before your renewal date. Software licenses are activated on the vendor's side as soon as they are issued and are therefore generally non-refundable; for other services, get in touch and we will deal with your request fairly.
We work hard to keep our services running, but no provider can promise that a service will never be interrupted. Except where the law says otherwise, our liability for any claim relating to a service is limited to the amount you paid us for that service over the preceding month, and we are not liable for indirect losses such as lost profits or lost data.
We may update these terms from time to time. If a change materially affects your rights, we will let you know by email or through your client area before it takes effect, so that you can review it and cancel if you disagree. Continuing to use the service after that point means you accept the revised terms.
If anything here is unclear, or you think we have got something wrong, open a support ticket. We would much rather explain than argue.
